Job Description

Job Description

Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

We are seeking a detail-oriented and proactive Salesforce Administrator to lead the day-to-day management, optimization, and continuous improvement of PCNA’s Salesforce environment, including Sales Cloud and Service Cloud. This role ensures Salesforce remains a stable, secure, and scalable platform that enables Sales, Service, and Leadership teams to work efficiently and make data-driven decisions.

The Salesforce Administrator will oversee configuration, data integrity, user support, and analytics while partnering with business stakeholders to identify opportunities for automation and process improvement. The ideal candidate combines deep Salesforce expertise with strong communication and problem-solving skills to translate business needs into effective, scalable solutions.

This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting and problem-solving, and is passionate about enabling teams through technology.

Key Responsibilities

• Configure and maintain core Salesforce components, including objects, fields, page layouts, record types, picklists, validation rules, duplicate rules, permission sets, and profiles.
• Build and optimize Flows (record-triggered, scheduled, and screen flows), assignment and escalation rules, Email-to-Case, queues, SLAs/Entitlements, Knowledge, and Omni-Channel/CTI as applicable.
• Manage Sales Cloud functionality—including Leads, Accounts/Contacts, Opportunities, Products, Price Books, and related custom objects—to support sales processes and forecasting.
• Design and maintain Reports and Dashboards for executives and teams, ensuring consistent metrics, naming standards, and folder governance.
• Monitor and improve data quality, defining metrics, standardizing definitions, and eliminating report duplication.
• Administer user access and security to our 600+ users, including provisioning/deprovisioning, roles, permission sets, SSO/MFA, sharing rules, and field-level security.
• Perform regular system audits, reviewing login history, failed logins, and access settings to maintain compliance.
• Deliver training and documentation, including new-hire onboarding, release updates, quick guides, and recorded demos to promote adoption and self-service.
• Provide Tier 1/Tier 2 user support, triaging issues via tickets or Teams/email, debugging Flows and automation, and coordinating fixes with developers or IT as needed.
• Monitor platform health, including failed automations, integration errors, email bounces, and storage limits.
• Perform bulk data imports/updates using Data Loader or Inspector; manage duplicates, validation, and picklist consistency.
• Partner with business owners on lifecycle processes (Lead → Opportunity → Order), compliance (GDPR/CPRA/CAN-SPAM), and data retention policies.
• Manage sandbox strategy and deployment process, supporting UAT, refresh cadences, and Change Set/SFDX deployments.
• Document configuration changes, maintain the backlog, and publish release notes for transparency and traceability.
• Support connected systems including Outlook, APIs, Named Credentials, and other integrations; monitor endpoints and renew credentials as needed.
• Identify opportunities for process automation and recommend scalable configuration-first solutions that minimize custom code.

Skills and Knowledge

• Strong hands-on experience with Sales Cloud and Service Cloud administration.
• Expertise in Flow Builder, validation rules, data model design, and security/sharing architecture.
• Skilled in Reports & Dashboards, Data Loader/Inspector, and basic SOQL for troubleshooting.
• Familiarity with Service Cloud capabilities, including Cases, Queues, Email-to-Case, Knowledge, Entitlements, and Omni-Channel/CTI.
• Strong understanding of Lead management, assignment rules, conversion processes, and Opportunity pipeline/forecasting.
• Working knowledge of change control, sandbox/UAT practices, and deployment methods (Change Sets; SFDX/Git a plus).
• Clear, concise communicator with strong documentation and stakeholder management skills.
• Nice to have: Experience with Sales Engagement, Experience Cloud, Marketing Cloud/Account Engagement, Data Cloud, or data warehouse integrations.

Minimum Qualifications

• Bachelor’s degree in information systems, business, or a related field (or equivalent experience).
• 5+ years of experience administering Salesforce for Sales and/or Service teams.
• Salesforce Administrator (ADM-201) certification required; Advanced Admin or Service Cloud Consultant preferred.
• Proven success maintaining data quality, building reports/dashboards, and supporting 500–1,000+ users.
• Experience delivering end-user training and supporting ticket SLAs in a fast-paced environment.

Residency Requirements:

Must be located in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

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