Job Description

Job Description

Job Description

Thursday-Sunday. 6:00-2:30

General Purpose: Provide warm, professional and comprehensive food and beverage service to the patrons of the Spoonbread Restaurant, situated in the AAA Four Diamond Westin Poinsett Hotel. Promote future success of restaurant through ensuring a dining experience which exceeds expectations and drives both rave reviews and return visits.

Essential Duties/Responsibilities

• Welcome guests promptly and warmly as they are seated.
• Explain daily featured items and respond knowledgeably to questions regarding menu.
• Receive food and beverage orders. Accurately and promptly input order information into point of sales system.
• Safely and accurately deliver food items to guests, regularly confirming satisfaction with quality of food and beverage items and service.
• Accurately prepare check, receive payment, ensure guest satisfaction, and invite guests to return.
• Communicate special instructions and unforeseen needs of guests to culinary staff in a clear, calm and respectful manner.
• Perform daily opening, ongoing and closing side duties (e.g. ensure tables are set, prep items are well-stocked, and return items into proper place at end of shift.)
• Clear and re-set tables as necessary.
• Fulfill specific duties of each shift, such as opening of lounge bar, cleaning projects, etc. as necessary
• Occasionally perform duties of Room Service Server as requested.
• Perform other duties as directed by Dining Room Supervisor, Food & Beverage Manager, or Executive Chef.

Knowledge/Experience:

• Previous experience in upscale restaurant or full-service hotel preferred.

Skills and Abilities:

• Ability to provide a well-groomed, well-dressed presentation required.
• Ability to perform duties in an ethical, honest and trustworthy manner required.
• The ability to work well in a team environment and as an individual at times
• Ability to multi-task in a high-paced environment
• Ability to read, speak, write, and understand English
• Must be adaptable and flexible to change
• Ability to work a flexible schedule and be able to work weekends and holidays
• Ability to remain calm and professional at all times
• Be able to make quick decisions and possess good judgment.
• Ability to read, write and clearly communicate (verbally) in English required.
• Ability to lift and carry trays weighing up to 25 pounds at shoulder level; push carts of up to 75 pounds, and deliver room service orders via elevator required.
• Ability to lift 25 pounds from floor to a height of 36 inches required.
• Ability to stand for up to eight hours at a time required.
• Thursday-Sunday. 6:00-2:30

Education or Formal Training:

• High school diploma, GED, or the equivalent previous work experience required.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,

While performing the duties of this job, the associate will be regularly required to walk, stand, stoop, and bend. The associate will occasionally be required to climb stairs and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry and lift items. Specific vision abilities required to perform this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those which an associate will encounter while performing the essential functions of this job.

While performing the duties of this job, the associate may experience temperature fluctuations and moderate to high levels of noise.

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