Job Description
Work From Home: Support a Leading Cruise Line Through the Arise® Platform Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.
One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.
Why explore programs on the Arise® Platform?- Work from the comfort and convenience of home
- Choose your hours from program availability
- Support well-known client programs remotely
- Avoid commuting-related expenses and save time
- Choose to work independently or as part of a Service Partner company
What does supporting this client program involve?- Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
- Assisting travel agent partners with booking-related inquiries
- Making outbound calls to internal support departments or customers for status updates and clarification
- Transferring calls to appropriate departments or account representatives
- Providing knowledgeable, friendly customer service while navigating multiple systems
- Delivering calm, professional support to diverse callers
What it takes to succeed: - Full fluency in both English and Spanish (written and verbal)
- Strong communication and listening skills
- Outstanding problem-solving abilities
- Patience, empathy, and a positive attitude
- Ability to remain calm under pressure
- Self-motivation and attention to detail
Additional details: - Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
- Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
- Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
- All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
- Geographic and time limitations may apply based on client program requirements
- Minimum servicing requirements and other client-imposed requirements may apply
- Additional requirements or continuing certification may be required by some clients
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Job Tags
Extra income, Remote work, Flexible hours,