Job Description

Part-Time Bilingual Spanish Customer Experience Specialist

Work from home. Utah residents only must live within an hour's drive to the Lehi or Spanish Fork offices. Schedule: Training 2 to 3 weeks 12:00 pm-5:00pm Mon-Fri after training 12:30 pm-5:30 pm Mon-Fri. Are you fluent in Spanish and English? Are you a people person with a passion for creating exceptional customer experiences? We are looking for friendly, upbeat, and passionate Bilingual Spanish Customer Experience Specialists to join our team and serve our wonderful customer base. We are a global market leader in the health and wellness industry that is focused on making the world a healthier, happier place. Our culture is focused on promoting healthy lifestyles and wellness, with an emphasis on using natural, high-quality ingredients in our products. In this role, you'll be responsible for delivering unparalleled personalized support and guidance to ensure their satisfaction and loyalty with products they can believe in. If you are driven by making a difference and changing people's lives in a meaningful way, while also being a part of a dynamic team that's committed to delivering world-class customer experiences, then this is the opportunity you've been waiting for.

Responsibilities:

• Handle inbound orders, account creation, returns, and upgrades, and provide product expertise while maintaining performance metrics.
• Passionately promote our products to clients, process orders, and assist with account-related tasks.
• Professionally answer product and promotional inquiries, ensuring an exceptional customer experience.
• Document interactions for auditing purposes.
• Resolve issues, de-escalate conflicts, and promote our products, services, and events to clients.
• Complete daily training and stay updated on promotions.
• Seek guidance from departments and leaders to enhance job skills and performance.

Skills and Experience Required:

• Proficiency in Spanish (speaking, reading, writing), bilingual in English and Spanish.
• Willingness to learn and be passionate about our products.
• Excellent customer service abilities.
• Quick learner in a fast-paced environment.
• Microsoft Office proficiency.
• Strong verbal and written communication skills.
• Friendly and upbeat attitude.
• Effective listening, comprehension, and problem-solving skills.
• Phone skills (preferred but not required).
• High school diploma or equivalent.
• Reside in Utah.
• High-speed internet access (minimum 100 Mbps download).
• Private, distraction-free home workspace.

Perks and Benefits:

• An opportunity for growth and development with a global company that values and invests in its employees.
• Enjoy paid holidays and a PTO plan to ensure that you have the time to relax and recharge.
• We value work-life balance, and you won't be required to work weekends!
• Retirement plan options to help you prepare for your future.
• You'll receive up to $375 in free company products per year to try our amazing products.
• We value and respect our employees, and you'll have the opportunity to express your ideas and contribute to the company's success.
• We offer tuition reimbursement for PT employees to support your continued education and professional development.
• You'll also receive an annual bonus based on the company's performance, rewarding you for your hard work and dedication.

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

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