Job Description

Job Description

Job Description

Salary: $25.00-32.00/HR

cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Position is 3-days per week to start. May move to Full-time in the next few months.

The Specialist I - IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

Key Tasks, Deliverables & Objectives:

• Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.

• Acts as a site advocate to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.

• Develops key relationships with IT SMEs, leadership, user base, and monitors user experience.

• Provides C-Level support for incidents and requests.

• Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.

• Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.

• Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.

• High professional ethics and respect administrative policies and committed to deliver IT world class services.
• Have a mindset to always keep learning new technologies and stay current.

Travel: 10 15%

Minimum Qualifications:

• Working experience in WAN, LAN topology and support
• Working experience in Microsoft products
• Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
• In possession of a drivers license (preferably having own car)
• English (spoken and written) skills are required.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.
• 3-10 years of proven experience in IT customer support and business partnership

Preferred Qualifications

• Bachelor's degree in computer science or related field or commensurate experience.
  
• IT Support Certifications (Microsoft, A+, etc.)

Job Tags

Similar Jobs