Help Desk Specialist Job at Relevance Lab, Jefferson County, MO

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  • Relevance Lab
  • Jefferson County, MO

Job Description

Job Description

  • Address Hardware and Software problems within the data center, escalating issues as required.
  • Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
  • Weekly forms inventory.
  • Responsible for system maintenance and integrity.
  • Performs complex computer operational tasks/procedures.
  • In the absence of the supervisor they will perform limited supervisory functions.
  • Perform all iSeries backups (i.e. daily/weekly/monthly).
  • Ensure ALL daily audit documentation is complete.
  • Confirm ALL weekly/monthly audit documentation is complete.
  • Complete daily/weekly scheduled job logs.
  • Maintain operator daily log.
  • Complete and email daily statistics in a timely manner.
  • Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.

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