Help Desk Analyst Job at Ventures Unlimited Inc, Harrisburg, PA

NDN1elQzT1AwamJVVHlzS2VkaTc2OVFMUXc9PQ==
  • Ventures Unlimited Inc
  • Harrisburg, PA

Job Description

Job Description

Position Details

  • Job Title: Help Desk Analyst | W2 CONTRACT ROLE |
  • Location: Harrisburg, PA (Onsite / Partial Telework)

Work Schedule:

  • 8:00 AM – 4:30 PM or
  • 8:30 AM – 5:00 PM
  • Work Model: Contractors will work 5 days onsite and 5 days remote . During training, candidates may be required to work fully onsite.

Role Overview

The Help Desk Analyst will work in a call center environment , providing first-level technical support to users. The role focuses on assisting users with login issues, password resets, application access, and general troubleshooting, with escalation to Tier 2 when required.

Key Responsibilities

  • Receive and respond to help desk calls and emails from users experiencing application or system issues
  • Troubleshoot business application support problems using knowledge of software, hardware, and application services
  • Assist users with problem-solving steps and provide clear guidance
  • Log incidents accurately in the tracking system (ServiceNow)
  • Escalate issues according to defined procedures
  • Research issues using technical databases and collaborate with team members to resolve problems
  • Use reference materials and diagnostic tools effectively
  • Provide timely and accurate status updates
  • Assist with coordination of system changes, upgrades, and new product rollouts
  • Ensure compliance with quality standards and documentation requirements
  • Manage and report time spent on work activities
  • Work effectively in a team environment
  • Demonstrate strong written and verbal communication skills

#SKILL MATRIX:

  • Promptly answer help desk phone
  • Promptly respond to help desk emails
  • Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
  • Perform agency computer repairs, as needed
  • Install software/updates on agency computers as needed
  • Assist senior technical staff as requested with lower-level job tasks such as acquiring data and running reports
  • Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
  • Create ServiceNow incidents for all phone and email requests
  • Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment

Job Tags

Contract work, For contractors, Work at office, Remote work,

Similar Jobs

BioSpace

Senior Director, Global Product Security Lead Strategy & Risk (Washington) Job at BioSpace

 ...A leading biopharmaceutical company in Washington is seeking a Sr Director Global Product Security to lead initiatives protecting their product portfolio from threats. Responsibilities include developing strategies, managing a security team, and collaborating with stakeholders... 

Macy’s

Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Alderwood Furniture - Full Time Job at Macy’s

 ...We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being... 

EVERSANA

Field Reimbursement Manager - Portland Territory Job at EVERSANA

 ...Territory includes N. California, Washington, Oregon, Idaho, Montana, and Wyoming. The EVERSANA/Tanabe Pharma America (TPA) Field Reimbursement Manager is a field-basedrole that provides in person education to defined accounts within their assigned geographies on a range... 

Trinity Health

Security Protection Officer part-time weekend day shifts (Ontario, Oregon) Job at Trinity Health

 ...Saturday & Sunday 7am-7pm for 24 hours per week.Shifts may include weekends, weekdays or holidays.+ Day 1 benefits!**Minimum Qualifications:**+ High school diploma or equivalent required.+ Previous security or military experience preferred but not required.+ Must... 

Micron

DRAM Product Test Engineer Job at Micron

 ...inspiring the world to learn, communicate and advance faster than ever. We are seeking apassionate and innovativeDRAM Product Test Engineer to developground breakingtest solutions for our HBM-DRAM devices using modern and efficient ATE platforms. You will be...