As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience.
You will be responsible for identifying areas of improvement in the field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will monitor key performance indicators, analyze data, and provide regular reports to senior management.
The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we would love to hear from you.
Bachelor's degree in Business Administration, Engineering, or a related field
3+ years of previous experience managing field service operations required
Experience with mechanics and heavy equipment equipment highly preferred
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to analyze data, identify trends, and implement process improvements
Knowledge of industry best practices and regulatory requirements
Customer-focused mindset and commitment to delivering exceptional service
...independently Reliable, detail-oriented, and professionalWhat we offer: Steady workload Clean, well-equipped shop Competitive pay based on experience Long-term, stable position &##128205; Location: Laguna Niguel, CA &##128231; Apply via email with resume or...
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