Job Description

Job Description

Company Description  

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.  

We are looking to hire a proactive  Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. 

Title: Entry-Level Help Desk Associate 

Location: 75% remote 25% Pleasanton California  

Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.  

Primary Responsibilities  

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. 
• Diagnose and troubleshoot hardware, software, and network issues. 
• Document and log all support interactions in the ticketing system. 
• Assist in setting up and maintaining workstations, laptops, and other equipment. 
• Stay updated on company systems, policies and procedures. 

Position Requirements  

• Bachelor’s degree in computer science, IT, or related field is desired but not required 
• Strong knowledge of IT security principles and best practices 
• Excellent verbal and written communication skills 
• Excellent problem-solving skills and attention to detail 
• Ability to troubleshoot common technical problems. 
• Self-learner and ability to work in an agile and cross-functional environment 
• Strong interpersonal skills with the ability to positively work with others. 
• Eagerness to learn and adapt to new technologies 

How to Apply:  

*Upload updated Resume 

* Fill out our  Screening Questionnaire Form through the link below: 

PLEASE NOTE : Failure to complete the screening questionnaire will not be considered. 

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