Job Description

The Company

Privately held company headquartered Northern Massachusetts (Rt 495) the company operates an integrated light manufacturing and distribution center, with two third-party overflow warehouses in the U.S. With approximately $150 million in annual revenue, over 450 employees.

The Position

The company is seeking a Director of Information Technology & Security to be responsible for leading the company's technology foundation across IT operations, infrastructure, cybersecurity, and software engineering. This senior leader will oversee the day-to-day performance, reliability, security, and efficiency of all IT systems and services, while ensuring the successful delivery of custom software solutions that support manufacturing and broader business operations. Reporting to the Chief Technology Officer, this role will also serve as a member of company's Senior Leadership Team. The Director will partner closely with the Director of Digital Transformation and the Director of the Project Management Office (PMO) to drive innovation and digital transformation initiatives, ensuring that technical execution aligns with business goals. As a senior technology leader, this individual will provide leadership continuity and support executive decision-making when needed, helping to keep operations and strategic initiatives on track.

The Director of Information Technology & Security will provide strategic and operational leadership across IT infrastructure, cybersecurity, and software engineering to ensure reliable, secure, and high-performing technology services. This individual will guide the evolution of Company's technology environment, strengthen system reliability and security, and enable scalable digital capabilities that support the needs of a growing manufacturing organization. The Director will also provide strategic guidance to the CTO on operational and technical matters, contributing to long-term IT strategy, technology roadmaps, and budget planning, while championing continuous improvement through analysis of incident trends and service performance. Through cross-functional collaboration and forward-looking leadership, the Director will help ensure Company's technology ecosystem remains robust, efficient, and positioned for long-term success.

Principal Responsibilities & Duties:

• Lead IT operations, including infrastructure, networking, system administration, and the Help Desk, ensuring high availability, performance, security, and timely issue resolution while managing IT assets across their lifecycle.
• Expand and mature IT service management (ITSM) processes and enforce SLAs/OLAs, driving accountability, continuous improvement, capacity planning, availability management, and disaster recovery aligned with business continuity goals.
• Serve as the senior cybersecurity leader, overseeing policies, controls, incident response, and compliance to protect company systems and data.
• Provide strategic direction and leadership for software engineering, managing development projects, automation, systems integration, and the Software Development Manager while fostering a high-performance, collaborative culture.
• Partner with the Directors of Digital Transformation and PMO to align IT operations and development with innovation priorities, including AI adoption, factory floor automation, advanced analytics, process optimization, and timely project delivery

The Candidate

The company is seeking an experienced and strategic Director of Information Technology & Security to lead and evolve their technology foundation in support of our growing manufacturing organization. The ideal candidate will be an experienced and strategic technology leader with a strong background in IT operations, cybersecurity, infrastructure management, and software engineering. The company seeks a collaborative, proactive, and adaptable leader who can drive operational excellence while fostering innovation and cross-functional alignment. This individual will have a proven track record of leading high-performing IT teams, navigating both operational and project-based work, and influencing stakeholders across departments to deliver measurable results.

This role requires a hands-on, customer-focused, and risk-conscious leader with excellent communication and collaboration skills. A successful candidate will bring strong problem-solving abilities, curiosity, accountability, and a stakeholder-centric mindset, while integrating IT operations with digital transformation initiatives, manufacturing systems, and ERP platforms. This is a flexible hybrid role, with an expectation of at least three days per week in office. During the initial six months, on-site presence will be required four to five days per week to support onboarding and integration.

Summary of Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field; advanced or security-related certifications (CISSP, CISM, CSSM, CompTIA Security+, ITIL Foundation or higher) a plus.
• 15+ years of progressive IT operations leadership experience, including infrastructure, cybersecurity, and software engineering.
• Proven ability to expand and optimize ITIL-based processes and leverage ITSM platforms to drive process maturity and operational excellence.
• Strong understanding of manufacturing systems, ERP platforms, and IT/OT integration.
• Hands-on experience leading software engineering teams, managing development projects, automation, and systems integration initiatives.
• Skilled in capacity planning, disaster recovery, and business continuity aligned with organizational growth.
• Experience managing IT assets, Help Desk operations, and SLAs/OLAs to ensure high availability, performance, and service reliability.
• Hybrid role but must be in office at HQ three days per week and four-to-five during first six months of employment.

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