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7 years’ IT experience, including technical training
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Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
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Experience with imaging Windows 10 and 11 OS.
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Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet)
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Networked printer experience (queue creation, server maintenance, etc.)
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Experience in using PC-based word processing, presentation, and e-mail software preferred
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Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
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Experience providing direct IT support to executives or senior leadership is highly desirable.
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Familiarity with IT service management tools such as ServiceNow or Remedy is a plus.
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Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
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Outstanding customer service and interpersonal skills
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Excellent organizational skills and ability to prioritize tasks among many competing requests
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Experience working in or supporting a call center or help desk environment
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MCP and/or A+ Certifications - a huge plus
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Aptitude for learning
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Excellent oral and written communication skills
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Ability to work in teams and in a team environment
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Able to lift to 50 pounds
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Valid driver’s license
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