Customer Service Specialist I Job at TalentBurst, South San Francisco, CA

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  • TalentBurst
  • South San Francisco, CA

Job Description

Title: Customer Service Specialist I
Duration: 6-months contract (possibility of extension)
Location: 1 DNA Way, South San Francisco, CA 94080 (Hybrid post-training)
Schedule: 6 AM to 5 PM (8 hours within this time period - training, first eight weeks 7:30 AM to 4 PM)
Working Model: Hybrid (fully on-site first eight weeks on assignment, then two days remote, and three on-site - anchor days Tuesdays through Thursdays)
Description:
  • Handle complex customer inquiries and escalations
  • Provide expert support in customer interactions
  • Train and mentor customer service associates
  • Analyze customer feedback for service improvements
  • Ensure high levels of customer satisfaction
Required:
  • 2-5 years of experience
  • Strong problem-solving skills
  • Excellent communication abilities
  • Ability to manage customer complaints efficiently
Preferred (Optional):
  • Advanced training in customer support preferred
  • Interview Format: Two Rounds (virtual)

#TB_EN
#ZR

Job Tags

Contract work, Remote work,

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