Citrix Administrator 16758249 Job at Cordia Resources by Cherry Bekaert, Remote

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  • Cordia Resources by Cherry Bekaert
  • Remote

Job Description

Cordia Resources by Cherry Bekaert has partnered with a top IT firm seeking a Citrix Admin for a 2 month contract . This position is 100% REMOTE in PST time zone .

Responsibilities:

  • Follow internal procedures to organize ticket assignments of the technical product support functions while tracking and prioritizing client contractual obligations.
  • Maintaining excellent communication between internal teams and clients to ensure the smooth flow of project operations and ensure customer deadlines are met through scheduling.
  • Responsible for FS Logix administration
  • Citrix Cloud administration
  • Maintain Azure VMS
  • Create and assign all service tickets to the appropriate technical level team in highest priority order.
  • Provide support to end users with an enthusiastic attitude and maintain regular communication throughout the lifecycle of the ticket until the issue is resolved to the customer's satisfaction.
  • Interacts and works directly with internal teams and vendors to escalate technical concerns, provide customer updates, and drive incidents to resolution.
  • Prioritize the client experience while administering and prioritizing the order that tickets need to be assigned and escalate as needed.

Knowledge, Skills, and Abilities:

  • FS Logix administration experience
  • Citrix Cloud experience (Citrix cloud is highly preferred)
  • Azure Admin VMS experience
  • Strong oral and written communication skills
  • Effective time management and multi-tasking skills
  • Maintains the ability to stay organized and be detail-oriented
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
  • Confident and comfortable with client facing activity.

Job Tags

Contract work, Remote work,

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